Damaged "In Transit" CDs

[RenOldman 0]

Have you ever had damaged packages from companies that sell CDs?

I just recently received a package from LALALAND and, to tell you the truth, the CDs did not arrive in mint condition. They were damaged "In Transit" - I mean the cases were cracked and a CD was free in a case. Fortunately nothing was beyond repair, CDs were fine and booklets were too.

I guess the main reason for this thread is: have you ever received bad packages from any soundtrack retailer?

Do you think saying: "It was damaged in transit" is sufficient? Especially when they don't prepare the CDs in a proper way? I mean say you ordered 10 CDs, do you think it is unreasonable if they sent it in a box of some sort, instead of an envelope?

-Eric, who should point that he just started ordering online. But received a package from SAE in good condition and, the Indiana Jones set from Amazon uk.

[King Mark 3,631]

Actually my LaLaLand Lost in Space 2 c.d set is the only c.d. I ever received damaged (scratches on SEALED c.d.) .They sent me another one promptly ,so I am happy.

[Koray Savas 2,251]

I just got Defiance recently from Amazon. The jewel case was almost cracked in half. The CD was still in the tray though, and all the artwork was fine. I just replaced the jewel case.

When I received Home Alone 2 and Heartbeeps from Varese the booklets were creased in the middle for some reason.

[indy4 155]

If I received CDs that were mangled up like that, I would contact the seller and ask for them to ship new ones.

Thankfully, that's never happened to me.

[King Mark 3,631]

I would NOT complain for a cracked jewel case if the c.d. or book is not damaged though..I'd just replace it

[Unlucky Bastard 7,782]

Not a delivery problem, but all my La La Land 2-disc cases have cracked and fallen apart upon opening them.

[King Mark 3,631]

Did anyone get cracked jewel cases on the Superman Blue Box?..can't really replace those..

[Trent B 337]

I've had a couple of cases broken from CD's I ordered from Amazon but cases are easily replaceable. Luckily non of the discs were damaged. I've had no discs or cases cracked from any of the orders I've received from Movie Music.

Edit: KM, nope the case for my Superman Blue Box came in top notch condition.

[John Crichton 4]

Wow, I'm sensing a trend here. I've had a damaged case from LaLaLand too, all the teeth that form the piece that holds the CD had broken off. Luckily the disc wasn't damaged.

[Trent B 337]

It must be the way how LaLa Land packages the CD's...because even from the CD's from LaLa Land that I've ordered through MovieMusic have gotten to me in great shape. Or it might be who ever is handling the CD's (postmen).

[John Crichton 4]

Every LaLa CD I've gotten through SAE has been fine. It's only the one that I ordered from LaLa directly.

[Ollie 1,064]

It's the postal service although I kinda wish they would use boxes like Intrada, Varese and SAE do.

I've only had one were the insert that holds the CD was missing the little teeth, but other than that I've had no problems.

I don't worry about cracked cases because I have a huge box of replacement parts. Whenever a case cracks I just replace the damaged or I save the good sections.

[indy4 155]

I've ordered on CD from LaLaLand, and it came fine.

Apparently, it's BSX you want to watch out for (though I haven't ordered from them yet).

[Ollie 1,064]

All the orders I've done from BSX came in fine.

[Hlao-roo 389]

It's the mail. It happens. Intrada, SAE, and MovieMusic.com all have deservedly fine reputations, but I've gotten cracked jewel cases from them all at one point or other.

100 Rifles (Goldsmith)

[Trent B 337]

Apparently, it's BSX you want to watch out for (though I haven't ordered from them yet).

Please what ever you do, DON'T order through them...not unless you want to become another victim of never getting what you paid for.

[Unlucky Bastard 7,782]

I blame... him.

[Hlao-roo 389]

When in doubt, blame Laurent Bouzereau.

[ChuckM 1]

75% of the CD (cases) I order from Amazon are cracked. I've just given up caring.

[indy4 155]

I wonder if that has to do with your mailman. 'Cause I've never heard of that happening so often to anybody else.

[Jay 37,468]

Huh. My Batman TAS and Millenium arrived from La La Land today, and they were nicely wrapped in nice bubble wrap, then placed inside a nice, bigger-than-it-needed to be padded envelope.

Interestingly enough, my How To Steal A Million / Bacherlor Flat and Accidental Tourist arrived from moviemusic.com today as well, and they where packed on top of each other in a box LITERALLY just big enough to fit them both.

However, all 4 releases are fine and uncracked

[John Crichton 4]

I've never had any problems with Amazon. But I always buy new through them, not used or otherwise through other vendors there.

[Koray Savas 2,251]

Apparently, it's BSX you want to watch out for (though I haven't ordered from them yet).

Please what ever you do, DON'T order through them...not unless you want to become another victim of never getting what you paid for.

Yeah, I'm probably more likely to get your order than you are!

[Trent B 337]

I've been smart enough to stay away from BSX after reading the many horror stories regarding them. They will never get a cent from me. For my post I was referring to others who've fallen prey to them.

[Unlucky Bastard 7,782]

that_bloke ordered the Blue Box from BSX earlier this year, and still hasn't received it.

[Luke Skywalker 1,805]

I cant rip 'The wharehouse and Raiders march' correctly.

Even though the CD was in place and the boxset in mint condition...

[Marian Schedenig 8,239]

As Mark said, it's the postal service. Which is why I don't complain when it's just a crack in the jewel case or a slight dent in the box. Jewel cases are easily replaced (and I still have about a hundred unused ones in a box), and while cardboard boxes are a different matter, pretty much the only way to surely avoid dents is to charge, say, an additional $10 for shipping, probably per item.

Often when I get DVDs, I can hear that the disc has dropped off the mount, but usually it has no scratches. And even with minor scratches it usually plays perfectly fine. Once, when I ordered the first 9 seasons of Friends, I discovered several months later that one of the season 5 discs got loose and was so scratched it wouldn't play correctly. I got a free replacement within a few days.

[Richard Penna 3,749]

I quite often find that a disc has become dislodged from the 'teeth' and is just bouncing around in the case. I've yet to find one actually scratched by such a problem though.

I also think that postmen are quite often responsible for this. In a new consignment of 20 external hard drives at work (cheap ones I will add), the cases of about half of them had come loose, many had something rattling inside, and most just didn't work. I find it hard to believe they were dispatched in that sort of condition so I suspect an over-enthusiastic delivery guy.

[Maestro 147]

This is why we need to go digital!

[ChuckM 1]

I wonder if that has to do with your mailman. 'Cause I've never heard of that happening so often to anybody else.

Could be, I suppose. But it doesn't bother me all that much as I really don't care about the physical medium. As soon as I rip it to my hard drive, the CD goes on a shelf, never to be uncovered again unless I need to re-rip it.

Now if the CD was ever damaged in transit...

[Nick Parker 3,040]

The only case ( pun not intended but ultimately realized) that I can think of is when I ordered "Jaws". There were a few scratches on the cover ( no problem, though), and when I opened it, the "teeth" (could that be a pun, too?) broke, and so I must place my Digipak in a certain manner, lest the Disk should fly out of it.

[Marian Schedenig 8,239]

And that's why Digipaks are evil.

[Mr. Breathmask 555]

For CD's? Yes.

For DVD's? No.

[Nick Parker 3,040]

You know, now that I think of it, I cannot remember one instance in which I ordered a film from the Internet....

[Josh500 1,615]

Hmmm, can't remember that ever happening to me, either with CDs or DVDs.

[Trent B 337]

I've had DVD's that I ordered from Amazon or Deep Discount DVD fallen out of their holders while in transit...but luckily non of the discs were scratched up at all.

[Koray Savas 2,251]

I've been smart enough to stay away from BSX after reading the many horror stories regarding them. They will never get a cent from me. For my post I was referring to others who've fallen prey to them.

I've never fallen pray. They gave me free CD's! I've only ordered from them a couple times, and got what I ordered plus more. Ordered Medal Of Honor from them through Amazon, got my package in the mail. I was like "This is a big package," and inside was MoH and MoH: Underground. Maybe they thought I ordered both, but whatever I'm not complaining. My brother ordered The Texas Chainsaw Massacre from them (through Amazon as well, I believe) and he got his package. Then a couple weeks later they sent it again, even though he didn't complain. Sold it on eBay for like 10 bucks.

Then we all know the incident where I got John Barry: 40 Years Of Film Music randomly...

[Trent B 337]

Well good for you but that still doesn't count for the countless many who've fallen victim to never getting what they paid for. It's also pretty pathetic one had to post on FSM in order to get their attention.

[Koray Savas 2,251]

Yeah I agree it's ridiculous for a company to be that disorganized. How my name got slapped onto package that was supposed to go to Michigan is beyond me.

[Nemesis 249]

It's not about defect jewel cases, but all cd's I ordered from LaLaLand had some sort of stickers that are very hard to bring them clean away from the cases. Very annoying...

[Gruesome Son of a Bitch 6,489]

Anything from LaLaLand came in damaged, cracked jewel cases and annoying sticker residue.

[Marian Schedenig 8,239]

I hate those stupid seal sticker thingies that are on US CDs and DVDs. It's nice that they show the title on the spine (although couldn't they just stack the discs sideways so you can read the actual spine in stores?) but why do they have to put them ON the jewel case INSIDE the shrink wrap with the strongest glue they can find?

[Nick Parker 3,040]

I have yet to remove my "Big Fish" sticker for that reason.

[Mattris 416]

I used to attempt removing those annoying top-of-the-case barcode stickers, but most of the time that leaves nasty sticker residue on the case... so I don't bother doing that anymore. I open jewel cases by lightly pulling on the lower hinge and swinging up the front, as the still-intact sticker holds the front and back of the case together. This gives access to the disc and booklet without the sticker fuss.

[King Mark 3,631]

you can wipe off the glue but it takes patience

[Koray Savas 2,251]

Peel slowly, most of them have a "peel here" point that makes it easy. If there is any residue then just take what you peeled and place it back on and rip off. Do that a couple times and it should get it off. Some of them are really bad, in which case you can replace the jewel case, leave it alone (like I do), or use some remover.

[King Mark 3,631]

you can push the glue with your finger up to the edge than remove it with a damp cloth

[Trent B 337]

There's some stuff that my parents bought called Automotive Wipe Away and it works great for removing the sticker residue from CD cases.

[Nick Parker 3,040]

You think they could have designed a more creative brand name....

[Koray Savas 2,251]

I've got Goo-B-Gone.