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Did you get the Dial of Destiny soundtrack on the CD format before it sold out?

Jay

By Jay
in JOHN WILLIAMS

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Did you get the Dial of Destiny soundtrack on the CD format before it sold out?  

183 members have voted

  1. 1. Did you get the Dial of Destiny soundtrack on the CD format before it sold out?

    • Yes, I pre-ordered the CD from Disney Emporium in June/July
      53
    • No, because the order page was removed before I could order it there
      17
    • No, because I assumed it would be sold through other retailers in August
      57
    • No, because I do not want to own this album on CD
      17
    • Yes, but only when it returned for sale for briefly in August
      39

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QuartalHarmony

QuartalHarmony 543

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11 hours ago, Jurassic Shark said:

And yes, the customer service person did sign the email with Ariel.


image.png

 

So that’s how the marketing decisions are being made. It all suddenly makes sense.

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ajc384
ajc384

Challenge accepted!  

Manakin Skywalker
Manakin Skywalker

Hello Jason, I hope this message finds you well. I wanted to share something intriguing that I've recently noticed. It seems like Bespin, the person we've been interacting with, is using AI to write e

ajc384
ajc384

"Dear Disney Music Emporium, A few admiring fans seek signed copies of my latest CD.  I'd therefore be grateful if you could ship a few copies to me as soon as possible. Salutations, Jo

Luke Skywalker

Luke Skywalker 1,795

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Posted

I also was denied the tax refund. I reworded it again because they seem to imply we want to be returned our countries customs tax not the domestic usa tax they hideously collect….

 

I want my 4.5$ back!

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pixie_twinkle

pixie_twinkle 48

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Posted

Yeah, after a stressful last few weeks at work I finally logged in to JWFan to find that I've missed the chance to get this score all over again! Woohoo! I am a massive collector, and love physical media, but this time sod it, I just ripped the soundtrack from YouTube. Honestly Officer, Disney made me do it!

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Marian Schedenig

Marian Schedenig 8,200

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On 30/08/2023 at 7:57 PM, Marian Schedenig said:

However, it's now been 9 business days, and no refund has arrived on my PayPal account, so I'll be e-mailing them again.

 

I e-mailed them again after that post, and again today, and Ariel "kindly recommended" I should contact "[my] financial institution for further confirmation". I did some more digging and found that I have indeed received their refund three weeks ago - only I never noticed it, because after telling me that they could only do the refund via "alternate means", i.e. either paper cheque or PayPal, and me responding with my PayPal account address, they actually issued to the refund back to the Visa card I used to pay for the order in the first place.

 

Which seems again to confirm my impression that their customer support stuff is very friendly and supportive, but the Emporium is horribly mis-managed and between stock replies that sometimes contradict the official FAQs on the website and personal replies, none of the staff really seem to know what's going on. C.f. the fact that they apparently still keep collecting US VAT for international orders, and also c.f. the limited, not-so-limited, possibly out of print or not DoD album.

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Manakin Skywalker

Manakin Skywalker 4,897

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12 minutes ago, ChrisAfonso said:

meh: a crack in the front of the jewel case... oh well

 

The ones without the cracks are limited editions.

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Holko

Holko 9,526

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Posted
2 hours ago, Bellosh said:

I feel like I'm one of the few people to love that artwork on this forum (from the few posts I've seen)

 

Its also like the only one that dares to show Indy's face

It's not the poster art we have a problem with but the lazy way it was slapped together into a cover.

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LB Makes Stuff

LB Makes Stuff 240

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4 hours ago, GlastoEls said:


How much on eBay for just the booklet?!

$1,000,99

4 hours ago, Bellosh said:

I feel like I'm one of the few people to love that artwork on this forum (from the few posts I've seen)

 

Its also like the only one that dares to show Indy's face

I love Stella’s artwork sooo much, but honest to god, I would’ve preferred his actual art and arrangements being used instead of a haphazard, sloppy, lazy edited version with everyone “injected with Botox” (Stella’s words, not mine.) (Tony’s arrangements / art listed below)

 

IMG_7743.jpeg

IMG_7744.jpeg

IMG_7742.jpeg

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rough cut

rough cut 1,714

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Posted

Sure you should.

 

There are plenty of tips here in the thread. Then it seems to me that different customer agents have different ways of solving the problem, so just start the conversation and take it from there.
 

If you need help/advice, just write here in the thread or DM. :)

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Marian Schedenig

Marian Schedenig 8,200

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*Everybody* who was wrongly charged tax should request a refund. Not just to get back the money you shouldn't have had to pay in the first place, but also so that hopefully someone at the Emporium takes notice and fixes the billing process. I've pointed out in two of my emails that these incorrect taxes are clearly applied to all international orders, but nobody replied to those comments.

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filmmusic

filmmusic 1,832

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21 minutes ago, Marian Schedenig said:

I've pointed out in two of my emails that these incorrect taxes are clearly applied to all international orders, but nobody replied to those comments.

How come?

I thought every email is replied.

I had sent another email for a cancelled order and they replied to me.

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BB-8

BB-8 3,478

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18 minutes ago, Juanki said:

Anyone who ordered from Europe, had their item stopped for a while in Netherlands? Mine's been almost a week there!

Yep, same. When I look at the order form at Disney Music Emporium it says "shipped" but the expected send date is October 18th.

 

Last APC status update (arrived in country of destination) was September 8th.

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ciarlese

ciarlese 251

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On 30/08/2023 at 10:16 PM, rough cut said:


I was also denied refund if the task, and am equally curious @Jurassic Shark @Marian Schedenig

 

Disney gave me lengthiest of answers to my polite request:

 

 

 

Just received the same response by Ariel.

It doesn't really make much sense to me...

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E-Wan

E-Wan 65

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Posted

After 12 days I have just received this response by Ariel:

 

We appreciate that you've taken the time to contact us!
 
There are two types of taxes charged when goods are imported into a country: customs fees and VAT (or similar tax). Customs fees are placed on physical goods that are imported into a country from another country or territory. These fees are applied to international sales, but never domestic (unlike VAT, JCT, GST, SST, HST, QST or similar tax, which can be applied to both goods imported into a country and goods sold locally). 

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. In some countries, we are obligated to collect those as VAT on imported goods and to pay this over to the tax authorities. Most customs charges are due once the package arrives in the destination country. The amounts can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. If a buyer and a seller are located in different countries, we inform buyers that additional duties and taxes (such as those charged at customs) may apply. This is to make it clear to buyers that they may be responsible for paying these additional fees.

We would advise that you contact your local customs office for more detailed information. 
 
Please feel free to reach out if you have any further questions or concerns.
 
Sincerely,
 
Ariel 

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Luke Skywalker

Luke Skywalker 1,795

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1 hour ago, E-Wan said:

After 12 days I have just received this response by Ariel:

 

We appreciate that you've taken the time to contact us!
 
There are two types of taxes charged when goods are imported into a country: customs fees and VAT (or similar tax). Customs fees are placed on physical goods that are imported into a country from another country or territory. These fees are applied to international sales, but never domestic (unlike VAT, JCT, GST, SST, HST, QST or similar tax, which can be applied to both goods imported into a country and goods sold locally). 

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. In some countries, we are obligated to collect those as VAT on imported goods and to pay this over to the tax authorities. Most customs charges are due once the package arrives in the destination country. The amounts can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. If a buyer and a seller are located in different countries, we inform buyers that additional duties and taxes (such as those charged at customs) may apply. This is to make it clear to buyers that they may be responsible for paying these additional fees.

We would advise that you contact your local customs office for more detailed information. 
 
Please feel free to reach out if you have any further questions or concerns.
 
Sincerely,
 
Ariel 

I got the same response.

 

specify to them that you dont want the refund of the customs fees and local tax you have had to pay in your country, you want to be returned the USA VAT they charged when ordering the item.

4 hours ago, Juanki said:

Anyone who ordered from Europe, had their item stopped for a while in Netherlands? Mine's been almost a week there!

Yes same here

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